SecuLife's fall detection uses a built-in accelerometer that continuously monitors movement patterns. When the device detects a sudden impact or drop consistent with a fall, it instantly sends an SMS text alert and app notification to all preset emergency contacts — and automatically calls them so help can be sent right away.

The sensor distinguishes between normal activity like sitting, walking, or exercising and a genuine fall event, reducing false alarms while ensuring real emergencies are never missed. This all happens automatically — your loved one doesn't need to press any button for the alert to go out.

SecuLife fall detection is calibrated to recognize the specific motion signature of a fall — a rapid downward acceleration followed by impact — rather than everyday movements like sitting down quickly, bumping into furniture, or vigorous exercise. This reduces false alerts significantly while keeping real-fall sensitivity high.

No fall detection technology is 100% perfect, but SecuLife's accelerometer-based system is designed to give families reliable peace of mind without constant false alarms disrupting daily life.

All SecuLife senior safety devices include automatic fall detection at no extra cost. This includes the Wearable Life Alert Medical Pendant, the Elderly Fall Detection Smartwatch with SOS Button, the SOS Wristband Personal Emergency Response System For Seniors Personal Emergency Response System For Seniors, and the Senior Fall Detection SOS Smartwatch. Each device detects falls and immediately alerts your emergency contacts via SMS, app notification, and automatic phone call.

When a fall is detected, all preset emergency contacts receive an instant SMS text alert and a push notification through the SecuPro app — including the exact GPS location of your loved one so help can be directed immediately. The device also auto-dials the emergency contacts in order until someone answers.

You can add multiple family members, caregivers, and neighbors as emergency contacts, all of whom will be notified simultaneously, making it easy to coordinate a fast response.

Yes. Because fall detection is powered by the accelerometer inside the device — not by GPS — it works anywhere the senior is wearing the device, including inside the home, bathroom, kitchen, or any indoor environment. This is critical since the majority of senior falls happen at home.

The cellular alert is sent as long as there is mobile network coverage in the area, which is available in virtually all residential areas across the USA.

Traditional medical alert systems (like Life Alert) connect to a call center that then contacts emergency services — which adds response time and ongoing monitoring fees. SecuLife devices alert your family directly and instantly, with no call center middleman, no long-term contracts, and real-time GPS so your family knows exactly where to go.

• Traditional alert: Calls a monitoring center → they call 911 or family → delayed response
• SecuLife: Instantly alerts family via SMS + app + auto-call with GPS location → faster response, lower cost

SecuLife is not a medical device and does not replace emergency medical services, but for families who want direct, immediate contact and GPS location, it's a more personal and affordable solution.

No — fall detection is fully automatic. The device monitors movement 24/7 and triggers an alert on its own the moment a fall is detected, without requiring the senior to do anything. This is especially important for cases where the person may be disoriented, unconscious, or unable to press a button after falling.

The SOS button is a separate, additional safety layer — for situations where your loved one feels unwell or needs help without having fallen.

Fall detection is one of the most important features for seniors who live independently, but SecuLife devices combine it with several other layers of protection to create a complete safety system:

• Automatic fall detection with instant family alerts
• One-touch SOS button for non-fall emergencies
• Real-time GPS so family can see exactly where help is needed
• Two-way calling to speak directly with your loved one
• Geofencing alerts if they wander outside a safe zone

Together, these features give families genuine peace of mind and seniors the confidence to live independently. Explore our Senior Fall Detection SOS Smartwatch or the Wearable Life Alert Medical Pendant for complete coverage.

All SecuLife senior devices are splash and water resistant — designed for daily wear including rain, hand washing, and accidental spills. The bathroom is actually one of the highest-risk areas for senior falls, so we strongly recommend keeping the device on at all times.

Please note that while the devices handle everyday water exposure well, they are not rated for submersion in pools or baths. For the safest experience, keep the device on during showers but avoid prolonged full submersion.

SecuLife devices are general safety and wellness monitoring devices — not classified as medical devices — so they are typically not covered by Medicare or standard health insurance. However, at $95 for the device and starting at $20/month for the service plan, they are significantly more affordable than most traditional medical alert services, with no long-term contracts required.

Some Medicare Advantage plans or supplemental coverage may include wellness device benefits — we recommend checking with your specific plan. SecuLife offers a 15-day money-back guarantee so you can try risk-free.

The main differences come down to who gets the alert, GPS capability, and cost:

• Life Alert / Medical Guardian / Bay Alarm: Route emergencies through a professional monitoring center, require long-term contracts (often 3 years), and typically cost $30–$60+/month
• SecuLife: Alerts go directly to your family in real time with GPS location, no monitoring center, no long-term contracts, starts at $20/month, and devices cost $95 one-time

For families who want to be the first point of contact — not a call center — and want to see exactly where their loved one is, SecuLife offers a more personal, modern, and affordable approach to senior safety.

Yes. As long as the device is charged and being worn, fall detection monitors continuously — day, night, and around the clock. Falls during nighttime bathroom trips are among the most common and dangerous for seniors, which is exactly why 24/7 monitoring matters.

We recommend charging the device at the same time each day (such as during a regular rest period) to maintain a consistent battery level and ensure continuous protection throughout active hours.

Yes — and SecuLife is particularly well-suited for seniors with dementia or Alzheimer's because it requires zero action from the wearer. Fall detection alerts fire automatically, so even if a loved one is confused or cannot communicate, their family is notified immediately with a GPS location.

The geofencing feature adds a critical extra layer: if a senior with memory issues wanders outside a safe zone, caregivers are alerted right away. Combined with 24/7 GPS tracking and two-way calling, SecuLife gives families managing memory-related conditions both safety coverage and peace of mind.

For smartwatch and wristband models, wear the device snugly on the wrist — not too tight, but secure enough that it doesn't slide around. Loose wear can reduce accelerometer accuracy. For pendant models, wear it around the neck so it rests against the chest or upper torso, which is actually closer to the body's center of gravity and can improve fall event detection.

The most important rule is consistency: the device only protects when it's being worn. Encourage your loved one to keep it on throughout the day and to charge it during a predictable daily routine so it's always ready.

It's one of the most practical and thoughtful gifts adult children give aging parents — because it benefits everyone in the family. The senior gains independence and confidence knowing help is always a press or fall away. The family gains real-time visibility and instant emergency alerts without needing to call to check in constantly.

At $95 with free shipping and a 15-day money-back guarantee, it's a low-risk way to try it. Many families find that once the device is set up, it becomes an essential part of their loved one's daily routine. Browse the full senior device lineup to find the right fit.

One of the biggest stressors for adult children with aging parents is the constant low-level worry: "What if they fall and no one knows?" SecuLife's automatic fall detection directly addresses that fear — if a fall happens, you know about it immediately, with GPS location, so you can respond right away rather than discovering the situation hours later.

Many families report that having SecuLife installed dramatically reduces how often they call to check in, because they know the device is watching over their loved one 24/7. It's the difference between hoping nothing went wrong and actually knowing everything is okay.

Falls are the leading cause of injury-related death among adults 65 and older in the United States. According to the CDC, roughly one in four seniors falls each year, and the consequences can be severe — especially when a fallen senior cannot get up or call for help on their own.

The danger is often not the fall itself but the time spent on the ground before help arrives. Automatic fall detection is critical precisely because it closes that gap: instead of hours passing before someone realizes something is wrong, your family is alerted in seconds — with the GPS location they need to help fast. For families with seniors who live alone, this can be genuinely life-saving.

SecuLife devices use cellular GPS technology (5G/4G/LTE) to deliver accurate real-time location updates in most outdoor and urban environments across the USA. The live map inside the SecuPro app shows your loved one's current position and detailed location history including routes and stops.

For best GPS accuracy, the device should be worn outside of clothing rather than tucked inside pockets. Indoor GPS accuracy may vary depending on building construction and signal penetration.

You control the GPS update frequency directly in the SecuPro app. Available intervals are every 5, 15, 30, or 60 minutes. More frequent updates give you a more current picture of your loved one's location but consume battery faster. For most families, a 15 or 30-minute interval provides the best balance of awareness and battery life.

During an SOS or fall detection event, the app provides an immediate location snapshot regardless of the scheduled interval.

Geofencing lets you draw virtual boundaries around safe locations — like home, a senior center, or a doctor's office — directly in the SecuPro app. When your loved one enters or exits one of those zones, you receive an instant notification on your phone.

This is especially valuable for seniors with early-stage dementia or memory issues who may wander, as well as for caregivers who want to know when their loved one arrives safely at a destination or leaves home unexpectedly. You can create unlimited geofence zones with no extra charge.

No. SecuLife devices operate completely independently with their own built-in SIM card and cellular connection. The senior does not need a smartphone, and the device doesn't need to be within Bluetooth range of any phone. It works on its own anywhere there is 4G/5G cellular coverage across the USA.

The family members and caregivers monitoring the senior use the SecuPro app on their own iPhone or Android, but the senior only needs to wear the device.

Yes. The SecuPro app stores detailed location history so you can review where your loved one traveled, how long they stayed at each location, and the full route they took throughout the day. This timeline view is available for all family members connected to the app.

SecuLife devices use a nationwide 5G/4G/LTE cellular network covering the vast majority of the United States, including most suburban and rural areas. All features — GPS tracking, fall detection alerts, SOS calls, and two-way calling — work anywhere with mobile network coverage without requiring Wi-Fi.

No Wi-Fi needed. Every SecuLife device comes with a built-in SIM card and an included cellular data plan, so it works just like a cellphone — completely independently. Fall detection alerts, GPS tracking, SOS emergency calls, and two-way voice calling all work without any Wi-Fi connection.

This means your loved one stays protected whether they're at home, visiting friends, at a medical appointment, or anywhere across the USA.

Yes — because SecuLife runs on a nationwide cellular network rather than a home Wi-Fi or Bluetooth connection, it works wherever there is 4G/5G cellular coverage across the USA. Whether your loved one is visiting grandchildren in another state, going to a senior center across town, or traveling on a road trip, you can track their location and receive alerts in real time from the SecuPro app.

This is one of the key advantages over older home-based medical alert systems that only work within range of a base station.

Yes. The SecuPro app supports multiple devices under one account, so adult children caring for both parents can monitor each senior separately from the same app. Each device has its own GPS location, alert history, and geofence settings. This makes SecuLife an efficient solution for families managing the safety of more than one elderly family member.

Press and hold the SOS button for 3 seconds to trigger an emergency alert. The device immediately sends an SMS text message and push notification to all preset emergency contacts with the senior's exact GPS location. It then automatically dials the contacts in sequence until someone answers.

The 3-second hold requirement prevents accidental pocket activations while still being easy enough for a senior in distress. Emergency contacts receive all the information they need — including a live map link — to respond immediately.

The device automatically moves to the next preset emergency contact if the first doesn't answer — continuing down the list until someone picks up. Meanwhile, all contacts have already received the SMS alert and app notification with GPS location, so even if calls aren't answered immediately, family members can still see the situation and respond.

We recommend adding at least 2–3 emergency contacts — family members, a neighbor, or a caregiver — to ensure someone is always reachable.

The 3-second press requirement is specifically designed to prevent accidental activations. If an alert is triggered unintentionally, the senior can speak directly into the device when the auto-call connects to let their family know everything is fine. Emergency contacts can also dismiss the alert in the SecuPro app once they've confirmed the senior is safe.

Yes. Every SecuLife senior device includes crystal-clear two-way speakerphone calling. When an SOS alert triggers and the auto-call connects, the senior and family member can speak directly — no phone needed on the senior's end. An auto-answer option is also available for situations where the senior may be physically unable to accept a call.

A Personal Emergency Response System (PERS) is any wearable device that lets a senior call for help quickly. Traditional PERS devices connect to a paid monitoring center. SecuLife is a modern PERS that alerts your family directly — no call center, no monthly monitoring fees baked in, and with real-time GPS so your family knows exactly where to go.

The SecuLife SOS Wristband Personal Emergency Response System For Seniors is purpose-built as a lightweight, discreet PERS with automatic fall detection, GPS, and two-way calling — everything a traditional PERS provides, plus GPS tracking that most traditional systems lack.

You can add multiple emergency contacts through the SecuPro app — family members, caregivers, neighbors, or friends. All added contacts receive SMS and app alerts simultaneously when an SOS or fall detection event occurs, and the device auto-dials them in sequence. Multiple caregivers can also be connected to the app for shared monitoring access.

When an SOS alert fires, every preset emergency contact receives all of the following simultaneously:

• An SMS text message with the alert type and a link to the exact GPS location
• A push notification through the SecuPro app with the same location data
• An automatic phone call from the device so they can speak directly with your loved one

The live map link in the SMS means even contacts who haven't downloaded the app can immediately see where their loved one is and send help.

No — SecuLife SOS alerts go directly to your preset family contacts and caregivers, not to 911 or a monitoring center. This is by design: your family receives the alert with GPS location and can assess the situation, speak with your loved one directly, and decide whether to call 911 or dispatch help themselves.

This approach means faster initial notification (no call center delay), lower cost (no monitoring fee), and a more personal response — your family is always the first to know. In a genuine medical emergency, your family can call 911 and direct responders to the exact GPS location shown in the app.

SecuLife offers four senior safety devices, each priced at $95:

• Senior Fall Detection SOS Smartwatch — A full smartwatch with fall detection, SOS, GPS, and two-way calling. Best for active seniors who prefer a watch form factor.
• Elderly Fall Detection Smartwatch with SOS Button — Focused on fall detection with a slim, comfortable band design.
• SecuLife Wearable Life Alert Medical Pendant — Worn as a lanyard or pendant, ideal for seniors who don't like wearing a wristband. All the same safety features.
• SOS Wristband Personal Emergency Response System For Seniors — Lightweight, discreet wristband PERS with fall detection and GPS.

All four include fall detection, SOS, GPS, two-way calling, and work on the same service plans. The choice is mostly about form factor and comfort preference.

Both the smartwatch and pendant offer identical safety features — fall detection, SOS, GPS, two-way calling, and geofencing. The decision comes down to what your loved one will actually wear consistently:

• Smartwatch/Wristband: Stays in place naturally, good for active seniors. Some seniors with arthritis may find the clasp challenging.
• Pendant: Worn around the neck on a lanyard, very easy to put on and take off, sits closer to the torso (which some studies suggest may improve fall detection accuracy), and feels less conspicuous.

The most protective device is the one your loved one will wear every day — so comfort and preference matter more than form factor specs.

Absolutely. SecuLife devices are designed specifically for seniors with minimal tech experience. The core function — the SOS button — requires just a 3-second press. Fall detection is completely automatic and requires no interaction. Two-way calls connect with no complex steps, and an auto-answer option is available for seniors who may struggle with accepting calls.

All the smart features (GPS monitoring, geofencing, alert management) are managed by the family through the SecuPro app — your loved one simply wears the device.

All SecuLife devices are compact and lightweight — designed to be worn all day without discomfort:

• SL16 Smartwatch / SOS Wristband Personal Emergency Response System For Seniors: 2.16" high × 1.22" wide × 0.58" thick — slim and comfortable on the wrist
• Senior Pendant: 2.6" high × 1.3" wide × 0.54" thick — designed to hang comfortably as a lanyard

All devices are durable and splash-resistant, so seniors can wear them throughout their entire day without needing to remove them for most activities.

Every SecuLife senior device arrives ready to use out of the box with everything needed to get started immediately:

• Safety device with built-in SIM card
• Magnetic USB charging cable
• User manual & quick start guide
• Lifetime device warranty (with active subscription)
• Access to the SecuPro Mobile App (iOS & Android)
• 7-day-a-week U.S.-based customer support

Initial setup (activating the plan, adding emergency contacts, configuring settings) is done through the SecuPro app by a family member or caregiver — typically takes just 10–15 minutes. Once set up, the senior doesn't need to do anything other than wear the device and keep it charged.

SecuLife's U.S.-based support team is available 7 days a week to walk families through setup at no extra cost, and the quick start guide included in the box makes the process straightforward.

Yes. SecuLife offers accessories including replacement magnetic charging cables for all senior devices. Having a spare charger at a second location — like a bedside table or a caregiver's home — means the device is always charged and ready regardless of where your loved one is. Accessories are available directly on the SecuLife website.

SecuLife senior devices are rated splash and dust resistant (IP67), meaning they handle everyday water exposure confidently — rain, hand washing, accidental spills, and brief splashes. They are designed to be worn all day without needing to be removed for most normal activities.

They are not rated for submersion and should not be worn swimming or submerged in a bath. For shower use, the device can remain on — just avoid holding it directly under a heavy water stream for extended periods.

All SecuLife senior safety devices (Senior Smartwatch, Senior Pendant, SOS Wristband Personal Emergency Response System For Seniors) require a service plan to activate GPS, alerts, calls, and all safety features. Plans are transparent with no hidden fees:

• Annual Plan — Paid yearly upfront · No activation fee · $20/month — Best value
• Monthly Plan — 1-year contract · No activation fee · $25/month
• Month-to-Month — No contract · $29 activation fee · $34/month

All plans include unlimited GPS tracking, SOS alerts, two-way calling, fall detection alerts, and full app access.

All SecuLife senior devices — the SL16 Smartwatch, S4 Watch, Senior Pendant, and SOS Wristband Personal Emergency Response System For Seniors — are priced at $95 as a one-time device purchase. This includes the device, magnetic charger, user manual, and lifetime warranty (with active plan). A service plan is then required separately to activate all features, starting at $20/month on the Annual Plan.

Shipping is always free on all SecuLife orders, and every device comes with a 15-day money-back guarantee.

The Month-to-Month plan has no contract and can be cancelled at any time. The Monthly Plan and Annual Plan are commitment plans — the Monthly Plan requires a 1-year commitment, and the Annual Plan is paid upfront for the year. All plans offer a 15-day money-back guarantee from the date of purchase so you can try the device risk-free.

There are no hidden fees, no equipment rental charges, and no surprise costs. What you see on the page is exactly what you pay.

SecuLife offers a 15-day money-back guarantee on all devices. If for any reason you're not satisfied within 15 days of purchase, you can return the device for a full refund. This allows families to try the device and ensure it's the right fit for their loved one without financial risk.

Shipping is free on all orders, so getting started carries zero upfront risk beyond the device cost.

Yes — all SecuLife orders ship free across the USA, with no minimum order required. Fast shipping is included on every order so your loved one can start being protected as quickly as possible.

Every SecuLife service plan — regardless of tier — includes the full suite of safety features with no features locked behind higher tiers:

• Unlimited real-time GPS tracking
• Automatic fall detection alerts
• SOS emergency alerts & auto-dial
• Two-way voice calling
• Geofencing with unlimited safe zones
• Location history & route playback
• Full SecuPro app access (iOS & Android)
• Nationwide 5G/4G/LTE cellular coverage
• Built-in SIM card & data

SecuLife devices work just like a cellphone — they need an active cellular data and voice plan to transmit GPS location, send SMS alerts, make two-way calls, and push app notifications. Without an active plan, the device has no connection and cannot send or receive any signals.

Think of the device cost ($95) as the hardware, and the plan as the cellular service that powers everything. This model keeps the device price low while ensuring the safety features always have the network connectivity they need to work reliably.

For families committed to long-term monitoring, the Annual Plan at $20/month offers the best value — saving $168/year compared to the Month-to-Month plan ($34/month). The Monthly Plan at $25/month is a good middle ground for families who want a lower monthly commitment than annual upfront. The Month-to-Month at $34/month offers maximum flexibility with no contract, ideal for families who want to try the device first without a full-year commitment.

The SecuPro app is the control center for the entire SecuLife system. From the app, family members and caregivers can:

• View live GPS location on an interactive map
• Review location history and route playback
• Create and manage unlimited geofence safe zones
• Receive instant SOS and fall detection push notifications
• Manage emergency contacts
• Adjust GPS update intervals to balance accuracy and battery
• Call the device directly for two-way communication
• Add multiple caregivers for shared monitoring

The SecuPro app is available free for both iOS (iPhone) and Android devices.

Yes — unlimited caregivers and family members can connect to the SecuPro app to monitor the same device. This means adult children, spouses, professional caregivers, and neighbors can all receive alerts and view location simultaneously, creating a complete care network around your loved one without any additional fees.

SecuLife devices operate on a secure 5G/4G/LTE cellular network providing nationwide coverage across the USA. The built-in SIM card and data plan are included with every device — there's no need to purchase a separate SIM or choose a carrier. The device works out of the box once a service plan is activated.

The auto-answer feature allows the device to automatically accept incoming calls without the senior needing to press any buttons. This is especially useful for seniors with limited mobility, dementia, or those who may have difficulty operating the device during an emergency. When family members call in to check on their loved one, the call connects immediately.

Auto-answer can be enabled or disabled through the SecuPro app based on your loved one's needs and preferences.

SecuLife devices are general safety and wellness monitoring devices — they are not classified as medical devices and do not replace the advice or care of healthcare professionals. For any health concerns, please consult a qualified medical provider.

SecuLife is designed to help families stay connected and respond faster in safety emergencies — giving seniors greater independence and families greater peace of mind as a complement to regular medical care.

The SecuPro app is completely free to download and available for both iOS (iPhone/iPad) from the App Store and Android from Google Play. The app is the primary interface for all monitoring, alerts, geofencing, and device management — there's no additional cost for the app itself beyond the service plan.

After downloading, family members and caregivers simply log in with their SecuLife account credentials to begin monitoring. Multiple people can download and use the same app to monitor the same device at no extra charge.

Yes. Through the SecuPro app you can manage alert preferences including GPS update intervals, geofence zone entry/exit notifications, SOS alert settings, and fall detection alert recipients. This lets families fine-tune how much notification activity they receive on a daily basis while ensuring critical safety alerts like SOS and fall detection are always delivered immediately.

SecuLife offers two GPS safety devices for children:

• Kids Smartwatch — $79 — A GPS smartwatch with two-way calling, SOS button, geofencing, and parental controls. A safe smartphone alternative for kids without internet or social media.
• Kids Safety Pendant — $95 — Worn as a lanyard, includes GPS tracking, SOS panic button, two-way calling, and geofencing. Ideal for younger children or those who prefer a discreet form factor.

Both devices require a service plan and work exclusively through the SecuPro parental control app.

The Kids Smartwatch is $79 as a one-time device cost. Service plans for the Kids Smartwatch are:

• Annual Plan — $11/month (billed as $132/year, includes device cost for a total annual package) · No activation fee
• Month-to-Month — $15/month + $19 activation fee · No contract

All plans include unlimited GPS tracking, SOS alerts, two-way calling, geofencing, and full app access. Free shipping on all orders.

No — by design. SecuLife kids devices have no internet browser, no social media, and no app store access. This makes them a focused safety tool rather than a distraction device, and an ideal safe first-phone alternative for children who need to stay connected with parents without the risks of open internet access.

Yes. SecuLife kids devices are designed to be classroom-friendly — no internet, no social media, no games. Parents can enable a school/silent mode through the SecuPro app that silences notifications and calls during school hours, while the SOS safety button remains fully active in the background so children can still call for help if needed.

When a child presses and holds the SOS button, the device instantly sends an SMS text alert and app notification to all preset parent contacts with the child's exact GPS location. The device then automatically calls the preset emergency contacts in order until someone answers. If the first contact doesn't pick up, it automatically calls the next.

Yes. All SecuLife kids devices are locked to parent-approved contacts only. Unknown numbers and spam callers are automatically blocked. Parents manage the approved contact list entirely through the SecuPro app — children can only communicate with people their parents have added.

Yes. Parents can create unlimited geofence safe zones — home, school, a grandparent's house, a sports field — directly in the SecuPro app. You receive instant arrival and departure notifications whenever your child enters or exits a designated zone. This helps parents confirm their child arrived at school safely, left practice on time, and is where they're supposed to be.

Yes — and this is one of the most popular reasons families choose SecuLife. Instead of giving a young child an open smartphone with access to the internet and social media, a SecuLife kids device provides the communication parents actually need (two-way calling, GPS location, SOS alert) without the risks and distractions of a full smartphone.

It's a safer first communication device that keeps children connected to family while giving parents complete visibility and control.

Yes. Both SecuLife kids devices are splash and dust resistant (IP67 rated), making them safe for rain, spills, and the general rough-and-tumble of daily play. Children can wear them confidently during outdoor activities, school recess, and sports without worrying about light water exposure.

They are not designed for submersion — avoid swimming pools and prolonged soaking — but everyday wet conditions are handled well.

SecuLife kids devices are designed for children typically between ages 5 and 12 — the pre-smartphone years when kids need to stay connected to parents but aren't ready for the responsibility and exposure that comes with a full smartphone. The simple interface (one SOS button, two-way calls only with approved contacts) makes it accessible for younger children, while the safety features give parents peace of mind as kids gain independence.

The Kids Safety Pendant is particularly popular for younger children who find wearing a wristwatch uncomfortable, while the Kids Smartwatch is popular with older kids who prefer a watch form factor.

Every SecuLife device comes with a lifetime warranty that remains active as long as you maintain an active service plan. This covers device defects and hardware failures — providing long-term protection for your investment. SecuLife is a U.S.-based company with live customer support available 7 days a week to assist with warranty claims and replacements.

SecuLife is a U.S.-based company with a dedicated customer support team available 7 days a week. Support is available for initial setup, technical questions, app configuration, billing, and warranty claims. White-glove onboarding help is included at no extra cost to make sure your device is set up correctly from day one.

Battery life depends primarily on how frequently GPS location updates are set to occur. With a 30 or 60-minute update interval, most devices deliver a full day of use on a single charge. The Senior Pendant supports up to 12–15 hours on a full charge at recommended settings.

• Recommended: 15, 30, or 60-minute location update intervals for best battery life
• Note: Shorter intervals (5 minutes) consume significantly more battery
• Tip: Establish a daily charging routine (e.g., during an afternoon rest) to keep the device consistently charged

Every SecuLife device includes a magnetic USB charging cable that attaches securely to the charging port with a satisfying snap — no fumbling with small connectors, which is especially important for seniors with limited dexterity. A full charge takes approximately 2–3 hours. Replacement magnetic chargers are available as accessories on our website.

User manuals for all SecuLife devices are available online:

• Senior Fall Detection SOS Smartwatch Manual
• Senior Wearable Pendant Manual
• SOS Wristband Personal Emergency Response System For Seniors Manual
• Kids Smartwatch Manual

A quick start guide is also included in the box with every device to help you get set up on day one.

Most families complete setup in 10–15 minutes. The process involves: activating your service plan, downloading the SecuPro app, adding emergency contacts, and configuring your preferred GPS update interval and geofence zones. The included quick start guide walks through every step clearly, and SecuLife's support team is available 7 days a week if you need any assistance.

Yes. SecuLife® is a U.S.-based company with live customer support 7 days a week. All devices come with a lifetime warranty (with active subscription), a 15-day money-back guarantee, and free shipping across the USA. SecuLife is designed, marketed, and supported by a team focused on one mission: giving seniors greater independence and families genuine peace of mind.

If your device isn't showing a location or connecting, try these steps first:

• Check battery level — a low or dead battery is the most common cause
• Confirm your plan is active — the device requires an active service plan to connect
• Check cellular coverage — the device needs 4G/5G coverage in the area; coverage may be limited in remote rural areas or underground
• Restart the device — a quick reboot resolves most temporary connection issues

If the issue persists, SecuLife's U.S.-based support team is available 7 days a week to diagnose and resolve the problem quickly.

SecuLife's lifetime warranty covers hardware defects and failures as long as your service plan is active — contact support and a replacement will be arranged. For lost devices or damage outside warranty coverage, a replacement device can be purchased at the standard device price ($95 for senior devices) and activated on your existing plan without needing to change plans or pay activation fees again.

Contact SecuLife's support team 7 days a week to get a replacement set up quickly so your loved one's protection isn't interrupted for long.